Reputation Intelligence for Restaurants
Understand your reviews, recover unhappy guests, grow your reputation, and coach your teams — one platform, with intelligence powered by OSHQ.AI.
We never hide or block public reviews. Guests can always post publicly — ReputationOSHQ just makes sure you hear from them first.
"Food was great but we waited 25 minutes for the check."
"Thank you for the kind words on the food — the wait at the end isn't the experience we want. We've shared this with the closing team."
Service speed is the top negative theme this week. Two locations trend up after recovery follow-ups.
Suggested: closing-shift check drop-off refresher — pending manager approval.
One platform, four working modules
ReputationOSHQ is the platform your team logs into every day. Each module shares the same guest signal and the same OSHQ.AI intelligence layer.
ReviewsOS
A unified review inbox with OSHQ.AI-drafted replies you edit, approve, and publish — never posted automatically.
Guest Experience
Branded feedback links and QR codes per location that capture private guest signal in seconds.
Recovery
Unhappy guests become tracked recovery cases with owners, response targets, and full case history.
Reputation Coach
Real guest signal turned into manager-reviewed coaching recommendations for your team.
How it works
One workflow, from the moment a customer leaves to the moment the issue is closed.
- Step 1
Share a feedback link or QR code
Every location gets its own branded feedback page, short link, and printable QR — table tents, counter signs, receipt inserts, and window signs.
- Step 2
The customer submits private feedback
A short mobile-first form: rating, what it was about, comments, and optional contact details with explicit consent.
- Step 3
Low ratings open a Customer Recovery case
Unhappy feedback becomes a tracked case with severity, response targets, assignment, and a complete history — instead of an email nobody owns.
- Step 4
Happy customers can be invited to review
After a positive experience, customers can be pointed to your public review destination. Everyone can always leave a public review — nothing is hidden or filtered.
What you get today
Everything listed here is live in the product — not a roadmap.
Branded feedback pages
A clean public page per location that reflects your business, with no login required for the customer.
Per-location links & QR codes
Unique short codes per location, active/inactive control, and downloadable QR artwork plus print-ready signage.
Customer Recovery queue
New unhappy customers, who is waiting on a response, what was resolved today, and average response time — in one operator view.
Manager workflow & case history
Assign owners, change status and severity, log contact attempts and internal notes, and record how the case was resolved. Every change is auditable.
Google review destinations
Configure the public review URL per location so positive customers land in the right place.
NPS & CSAT capture
Record NPS and CSAT responses alongside feedback so satisfaction is tracked as an operating number, not a guess.
Review tracking & requests
Log and triage reviews you're working, and run review-request campaigns with branded short links.
AI-assisted response drafting
Draft a reply in seconds, then edit and approve it. Drafts are assistive only — nothing is posted automatically on your behalf.
Who it's for
Local businesses that live on word of mouth — whether you run one location or a handful. Locations are managed separately, with their own links, cases, and review destinations.
- Restaurants & bars
- Salons & spas
- Contractors & home services
- Healthcare practices
- Auto services
- Other local service businesses
ReputationOSHQ + SiteOSHQ
ReputationOSHQ handles private feedback, customer recovery, and review growth.
SiteOSHQ handles your customer website and the reputation surfaces embedded in it.
They stay separate products. If you'd like both managed together, ask about ReputationOSHQ + SiteOSHQ when you get in touch.
Ask about ReputationOSHQ + SiteOSHQSet up your first feedback QR today
Create your workspace, add a location, and print your first feedback sign in a few minutes. Prefer a walkthrough? Request a demo instead.