Reputation Intelligence

Customer Perception Intelligence, honestly scoped

ReputationOSHQ owns reviews, feedback, listings, competitors, service recovery, and reputation-derived operational insights. Each capability below is labeled Live, Partial, or Planned — we don't fake surfaces or data.

Reputation Health

Planned

A single composite reputation score per location and per business.

Unified review inbox

Planned

Cross-source reviews with AI-classified sentiment, topics, and response drafting.

Feedback, NPS & CSAT

Partial

Branded mobile-first feedback intake with NPS and CSAT programs.

Service Recovery

Partial

Auto-opened cases from low-rating or urgent feedback with SLA tracking.

Listings Health

Planned

Presence, accuracy, and drift alerts across mapping and directory providers.

Competitor Intelligence

Planned

Per-market competitor sets with sentiment and topic deltas.

Operational Reputation Intelligence

Partial

Recurring themes, recovery patterns, and coaching signals derived from reputation data.

Reporting

Planned

Executive reporting on Reputation Health, recovery, listings, and campaigns.