Product boundaries
ReputationOSHQ is the Reputation Intelligence platform
ReputationOSHQ is the OSHQ Reputation Intelligence and Customer Perception Intelligence platform. It understands, improves, protects, and grows how customers perceive your business — powered by OSHQ.AI. It is not only a review-management tool.
What ReputationOSHQ owns
- Reviews, review-source mappings, and responses
- Reputation feedback, NPS, and CSAT
- Sentiment and topic classifications
- Reputation Health metrics
- Listing health and provider state
- Competitor observations
- Service-recovery cases and recommendations
- Reputation-derived operational insights
What neighboring systems own
ReputationOSHQ never duplicates identity, employees, tasks, marketing execution, website presentation, or AI infrastructure. It calls into them through defined contracts.
| System | Owns |
|---|---|
| AudienceOSHQ | Customer identity and consent. |
| WorkforceOSHQ | Employees and workforce learning records. |
| CommandOSHQ | Downstream tasks, escalations, and corrective workflow state. |
| SiteOSHQ | Website presentation. |
| MarketingOSHQ | Campaign execution. |
| OSHQ.AI | AI infrastructure, routing, audit, and shared agents. |
Cross-project integrations
Live end-to-end data flows between ReputationOSHQ and neighboring OSHQ systems are not in scope for this release. Contracts (for example the WorkforceOSHQ employee-impact projection) are defined and secured; the runtime bridges land in the next round.